Welcome to the r99 FAQ — your complete guide to Bangladesh's most trusted online casino and sports betting platform. This page covers the most common questions our players ask, organised into five clear categories: Account & Registration, Deposits & Withdrawals, Games & Gameplay, Bonuses & Promotions, and Safety & Responsible Gaming. Whether you are a first-time visitor from Dhaka wondering how to sign up, or an experienced player in Chittagong looking for details on bKash withdrawal processing times, the answers below will help you get the most out of r99. If your question is not covered here, contact the r99 support team at [email protected] — available 24 hours a day, 7 days a week.
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Account & Registration
Creating an r99 account takes under two minutes. Visit r99.cam, click the registration option, enter your mobile number, choose a secure password, and complete the verification step sent to your phone. Once verified, your account is active and you can make your first deposit via bKash, Nagad, or Rocket immediately.
r99 may request a valid government-issued photo ID — such as your National Identity Card (NID) or passport — to verify your identity. Proof of your registered mobile number may also be required. Verification is a standard security measure that protects your account and ensures all players meet the 18+ age requirement.
To reset your r99 password, use the "Forgot Password" option on the login page and enter your registered mobile number. A verification code will be sent to your phone. Enter the code, set a new password, and log in. If you do not receive the code within a few minutes, contact r99 support at [email protected].
No. r99 strictly permits one account per player. Operating multiple accounts is a violation of the Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account exists under your details, contact [email protected] immediately to resolve it.
To close your r99 account permanently, email [email protected] with the subject line "Account Closure Request" from your registered email address. Include your full name and registered mobile number. Any remaining balance will be returned to your bKash, Nagad, or Rocket account within 5 business days of the request being verified.
Deposits & Withdrawals
To deposit via bKash on r99, log in to your account, navigate to the Deposit section, select bKash as your payment method, and follow the on-screen instructions to complete a Send Money transfer to the designated r99 bKash number. Enter the transaction ID in the deposit form to confirm. Most bKash deposits are credited within 5 to 15 minutes.
Nagad deposits on r99 are typically processed within 5 to 15 minutes. After completing the Nagad Send Money transfer to the designated r99 Nagad number, submit your transaction ID through the r99 deposit portal. During peak hours — especially around major cricket matches or BPL fixtures — processing may occasionally take up to 30 minutes.
The minimum deposit amount on r99 is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum single deposit limit for standard accounts, though higher deposit amounts may trigger an additional identity verification step as part of r99's security protocols.
The minimum withdrawal amount on r99 is ৳500 BDT. Withdrawals are processed back to the same payment method used for your deposit — bKash, Nagad, Rocket, or Upay — as a standard security requirement. Ensure your payment account name matches your r99 registered name to avoid delays in processing.
Most r99 withdrawals to bKash, Nagad, and Rocket are processed within 1 to 4 hours during business hours (9am–10pm BST). Withdrawals submitted overnight or during high-traffic periods may take up to 24 hours. Bank transfer withdrawals via Dutch-Bangla Bank, BRAC Bank, or other local banks typically take 1 to 3 business days.
r99 does not charge its own platform fees on standard deposits or withdrawals. However, your mobile financial service provider — bKash, Nagad, Rocket, or Upay — may apply their standard transaction charges. Check with your payment provider for applicable fee information. r99 will always display the net amount credited to or debited from your account.
No. r99 requires withdrawals to be sent to the same payment account used for deposits. This policy is a core anti-fraud and anti-money-laundering measure. If you need to update your registered payment number — for example, because you have changed your bKash number — contact [email protected] with relevant identity documentation before requesting a withdrawal.
Games & Gameplay
To bet on cricket at r99, log in, navigate to the Cricket section, and browse the available matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers internationals. Select a match, choose your preferred market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet. Live in-play betting is available on selected matches.
r99 offers a wide range of cricket betting markets including match winner, toss winner, top batsman, top bowler, total runs over/under, innings runs, method of dismissal, number of sixes, and live in-play markets. BPL Bangladesh Premier League fixtures, IPL matches, ICC tournaments, and bilateral series involving the Bangladesh Tigers are all covered.
Yes. All slot games on r99 use certified Random Number Generator (RNG) technology, meaning every spin outcome is independently random and not influenced by previous results or player behaviour. Game providers on the r99 platform — including Pragmatic Play, NetEnt, and Microgaming — undergo regular third-party audits to verify RNG integrity and published Return to Player (RTP) percentages.
Yes. r99 is fully optimised for mobile play on Android and iOS devices. The platform runs directly in your mobile browser — no app download is required. All games, including slots, live casino tables, and cricket betting, are accessible from your smartphone or tablet with the same full functionality as the desktop version.
RTP percentages on r99 slots vary by game and provider, but most titles on the platform range between 94% and 97% RTP. This means that over a statistically significant number of spins, the game returns ৳94 to ৳97 for every ৳100 wagered. RTP is a long-term statistical average and does not guarantee any specific outcome in an individual session.
Bonuses & Promotions
r99 offers a welcome bonus to newly registered players on their first qualifying deposit. Bonus terms — including the minimum deposit threshold, bonus percentage, and eligible games — are published on the r99 promotions page and updated regularly. Always read the full bonus terms before claiming, as wagering requirements must be met before any bonus-derived winnings can be withdrawn.
A wagering requirement (also called a playthrough requirement) specifies how many times you must bet your bonus amount before you can withdraw winnings derived from that bonus. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Check each offer's specific terms on r99.
Yes. r99 operates a loyalty programme that rewards regular players with points based on their real-money wagering activity. Points can be redeemed for bonus credits, free spins on selected slots, or other rewards. Higher activity levels unlock elevated VIP tiers with improved benefits including faster withdrawal processing, personalised offers, and dedicated account support.
Bonus eligibility for cricket betting versus casino games depends on the specific promotion. Some r99 bonuses are casino-only, while others — particularly during major cricket tournaments like the BPL or T20 World Cup — apply specifically to sports betting markets. Always check the "Eligible Games or Markets" section in the promotion's terms and conditions before using bonus funds.
Safety & Responsible Gaming
r99 is a secure platform that uses 256-bit SSL encryption to protect all player data and financial transactions. Account information is stored with industry-standard security practices, and all payment processing through bKash, Nagad, and Rocket uses verified, encrypted channels. r99 does not sell or share personal data with third parties outside of legal obligations.
r99 protects player data using 256-bit SSL encryption on all connections, secure password hashing, two-factor verification at login, and strict internal data access controls. Financial details such as your bKash or Nagad account number are stored in encrypted form and are never shared with third parties except where required by law. Review the full r99 Privacy Policy for complete details.
The minimum age to register and play on r99 is 18 years. This is a strict, non-negotiable policy. r99 performs age verification during account registration and may request government-issued ID at any stage. Any account found to belong to a person under 18 will be suspended immediately, and all funds will be frozen pending investigation.
To self-exclude from r99, email [email protected] with the subject line "Self-Exclusion Request", your registered name, mobile number, and your preferred exclusion period — 6 months, 1 year, 5 years, or permanent. Your account will be closed within one hour of your verified request. Self-exclusion periods cannot be shortened once activated. r99 also offers shorter time-out options and deposit limits for players who want a temporary pause.
Why Players Trust r99
Six reasons Bangladesh's online players choose r99 over the rest.
256-Bit SSL Encryption
Every page, login, deposit, and withdrawal on r99 is protected by bank-grade SSL encryption. Your personal data and funds are never exposed.
Fast bKash & Nagad Payouts
Most withdrawals to bKash, Nagad, and Rocket are processed within 1 to 4 hours. No unnecessary delays — your winnings reach you fast.
Deep Cricket Coverage
From BPL and IPL to T20 World Cup and Bangladesh Tigers bilaterals — r99 covers every major match with 20+ betting markets per fixture.
RNG-Certified Slot Games
All slots from Pragmatic Play, NetEnt, Microgaming, and more are independently audited for RNG fairness and accurate RTP reporting.
Mobile-First Platform
r99 runs seamlessly in any mobile browser on Android or iOS — no app required. Bet on cricket or spin slots from anywhere in Bangladesh.
Responsible Gaming Tools
Deposit limits, session time-outs, and self-exclusion options are all available at r99. Player wellbeing is built into the platform, not bolted on.
Still Have a Question?
Our support team is available 24 hours a day, 7 days a week — including during BPL match nights and Eid holidays. If your question was not answered above, reach out directly and we will respond promptly.
Please include your registered mobile number in your message so we can assist you faster. Response time is typically under 2 hours.
Ready to Play at r99?
Bangladesh's most trusted platform for cricket betting, slots, and live casino games — all in BDT via bKash, Nagad, and Rocket.