Responsible Gaming at r99

🔞 Strict 18+ Age Policy

r99 enforces a strict minimum age requirement of 18 years for all players. This is a non-negotiable condition of accessing any game, placing any bet, or making any deposit on the r99 platform. Age verification is conducted as a mandatory step during account registration, and r99 reserves the right to request additional identity documentation at any time to confirm a player's age.

Any account found to belong to a person under the age of 18 will be immediately suspended, all funds within the account will be frozen pending investigation, and the matter will be treated in accordance with r99's underage access policy. Winnings generated by an underage player are not payable under any circumstances.

Protecting Minors in Your Household

If you share a device with younger family members, r99 strongly recommends the following precautions:

• Never save your r99 login credentials on a shared device where a minor could access them.
• Enable parental control software on devices used by children — tools such as Net Nanny, Qustodio, or built-in device parental controls can block access to gambling websites.
• Always log out of your r99 account fully when you finish a session, especially on mobile devices.
• Keep your r99 account password confidential and do not share it with anyone, including family members.
• If your child has accidentally accessed your r99 account, contact [email protected] immediately so that the session can be reviewed and secured.

💳 Deposit Limits

One of the most effective ways to maintain control over your gambling activity is to set a deposit limit — a maximum amount in Bangladeshi Taka (৳) that you are permitted to deposit into your r99 account within a defined time period. r99 offers the following deposit limit configurations:

• Daily deposit limit: The maximum total amount you can deposit in a single calendar day.
• Weekly deposit limit: The maximum total amount you can deposit across any rolling 7-day period.
• Monthly deposit limit: The maximum total amount you can deposit across any rolling 30-day period.

Deposit limits can be set or adjusted by contacting the r99 support team at [email protected]. Reductions to your deposit limit take effect immediately. Increases to your deposit limit are subject to a 7-day cooling-off period before they become active — this waiting period is intentional and exists to prevent impulsive decisions made during periods of elevated play.

⏱️ Time-Out and Session Limits

r99 provides time-out options that allow you to take a short break from gambling without permanently closing your account. A time-out is ideal if you feel you need a pause to reassess your gambling habits, or if life circumstances mean that playing right now is not in your best interest.

Available Time-Out Periods

• 24-hour time-out: Your account is temporarily locked for one full day.
• 7-day time-out: Your account is locked for one week.
• 30-day time-out: Your account is locked for one calendar month.
• Custom duration: You may request a custom time-out period of up to 6 months by contacting the r99 support team.

During a time-out period, you will not be able to log in, deposit funds, place bets, or access any games. Any pending withdrawals will be processed normally during the time-out. Marketing communications will be suspended for the duration of your time-out.

To activate a time-out, email [email protected] with the subject line "Time-Out Request" and specify your preferred duration. Our support team will activate the restriction within one hour of receiving your request.

Session Time Reminders

r99 also recommends setting personal session time reminders. Decide before you start playing how long you intend to play, and stop when your chosen time is up — regardless of whether you are winning or losing. Taking regular breaks during longer sessions is strongly encouraged.

🚫 Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available at r99. When you self-exclude, your r99 account is permanently closed for the duration of the exclusion period, and r99 will take all reasonable steps to prevent you from opening a new account during that time.

Self-Exclusion Periods

• 6-month self-exclusion
• 1-year self-exclusion
• 5-year self-exclusion
• Permanent self-exclusion (indefinite — account cannot be reopened)

What Happens During Self-Exclusion

1. Your account is immediately locked upon confirmation of your request.
2. All marketing communications from r99 are permanently stopped for the exclusion period.
3. Any balance remaining in your account at the time of self-exclusion will be returned to you via your registered bKash, Nagad, or Rocket account within 5 business days.
4. r99 will use reasonable technical measures to prevent you from creating a new account under a different name or mobile number during the exclusion period.
5. Self-exclusion periods cannot be shortened or reversed once activated — this is intentional. If you wish to extend a self-exclusion, you may do so at any time.

How to Request Self-Exclusion

1. Email r99 support at [email protected] with the subject line "Self-Exclusion Request".
2. Include in your email: your full registered name, mobile number, and your chosen exclusion period (6 months, 1 year, 5 years, or permanent).
3. Identity verification: r99 may ask you to confirm your identity before processing the request to ensure the account belongs to you.
4. Confirmation: You will receive a written confirmation once the self-exclusion has been activated — typically within one hour of your verified request.

⚠️ Recognising Problem Gambling

Problem gambling does not always look the same for every person, and it rarely develops overnight. Being aware of the early warning signs is the first step towards addressing the issue before it escalates. r99 encourages all players to periodically reflect on the following indicators:

Financial Warning Signs

• Depositing more than you originally budgeted for a session or month.
• Using money set aside for rent, bills, groceries, or family needs to fund gambling.
• Taking out loans or asking friends and family for money to cover gambling losses.
• Hiding gambling transactions from a partner, family member, or employer.

Behavioural Warning Signs

• Spending increasing amounts of time gambling, particularly late at night or during working hours.
• Returning to gambling shortly after finishing a session, especially to chase losses.
• Feeling a compulsive urge to gamble when you are stressed, bored, or unhappy.
• Downplaying or lying about how much time or money you spend at r99 or other platforms.

Emotional Warning Signs

• Feeling guilt, shame, or regret after a gambling session — but continuing to gamble regardless.
• Experiencing anxiety, depression, or mood swings related to gambling wins and losses.
• Gambling feeling like a necessity rather than a choice.

✅ Tips for Safer Gambling at r99

The following practical guidelines are recommended for all r99 players in Bangladesh, regardless of how frequently or infrequently you play. These habits help keep gambling in its proper place — as entertainment — and reduce the risk of it becoming a problem.

1. Set a fixed entertainment budget. Decide before you open r99 how much money you are prepared to spend that session or that week — and commit to that figure. Only deposit amounts you can afford to lose without financial hardship.
2. Never chase your losses. If you have had a losing session, the impulse to keep playing to "win it back" is one of the most dangerous habits in gambling. Accept that losses are part of the game, close your session, and come back another time with a fresh budget.
3. Do not gamble under emotional stress. Playing when you are anxious, upset, angry, or dealing with financial pressure dramatically increases risk-taking behaviour. r99 is for entertainment — save it for moments when you are relaxed and clear-headed.
4. Take regular breaks. Step away from the screen every 30–60 minutes during longer sessions. Hydrate, stretch, and reset. Extended uninterrupted play sessions impair judgement and lead to poorer decisions.
5. Balance gambling with other activities. Ensure that r99 is just one of many leisure activities in your life — not the primary or dominant one. Spend time with family, enjoy sports, pursue hobbies, and maintain social connections outside of gambling.
6. Keep gambling private from children. Never play r99 while children are watching or within earshot. Young people are impressionable, and normalising gambling behaviour can have unintended negative consequences.
7. Use the tools r99 provides. Set deposit limits before you need them, not after a problem has already developed. Proactive use of responsible gaming tools is far more effective than reactive use during a crisis.

🤝 Getting Help and External Support

If you believe that gambling is negatively affecting your life — or the life of someone you care about — please do not wait to seek help. r99's own support team is available 24/7, but we also recognise that some players may benefit from independent professional counselling and support services.

Contacting r99 Support

For any responsible gaming request — including setting deposit limits, activating a time-out, or initiating self-exclusion — email r99 at [email protected] with the subject line "Responsible Gaming Request". Our team will treat your request as a priority and respond within one hour, 24 hours a day, 7 days a week.

Talking to Someone You Trust

Opening up to a trusted family member, close friend, or community leader about a gambling concern can be a significant first step. In Bangladesh, family networks are often a powerful source of support and accountability. If you feel comfortable doing so, sharing your concerns with someone close to you can help you stay on track.

Professional Counselling

Professional behavioural health counsellors and psychologists in Bangladesh can provide confidential, specialist support for problem gambling. r99 encourages any player experiencing gambling-related distress to seek a referral through their local healthcare provider or community health centre in Dhaka, Chittagong, Sylhet, or elsewhere across Bangladesh.