At r99, protecting the personal information of our players across Bangladesh is a fundamental responsibility. This Privacy Policy explains exactly what data we collect, how we use it, who we share it with, and the rights you hold over your own information.
r99 operates the online casino and sports betting platform available at r99.cam, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. As a platform that processes financial transactions and holds player account information, r99 takes the privacy and security of personal data with the utmost seriousness.
This Policy applies to all personal data collected by r99 through any channel — including the r99 website, account registration forms, deposit and withdrawal processes, customer support interactions, and any other means by which you provide information to us. It covers how we handle the data of registered players, prospective players who browse r99.cam, and any individual who contacts r99 directly.
r99 does not sell, rent, or trade personal data to third parties for their own marketing purposes under any circumstances. Any sharing of personal data with third parties is strictly limited to the purposes described in this Policy and conducted only with parties who are contractually bound to maintain appropriate data security standards.
r99 collects the following categories of personal data in connection with the operation of its platform and services:
r99 collects personal data through the following channels:
The majority of the personal data r99 holds is provided directly by you during the following interactions :
When you access r99.cam, certain technical data is collected automatically by our systems, including your IP address, device information, browser type, and session activity. This data is collected via server logs and cookies. Please refer to Section 8 for full details of our cookies policy.
When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, r99 receives a transaction confirmation from the relevant payment processor. This confirmation includes transaction reference numbers, amounts, and timestamps — it does not include your mobile banking PIN or card security codes.
Where r99 uses a third-party KYC or identity verification service to validate player-submitted documents, that service may return a verification result (pass, fail, or refer) along with relevant data points to r99. Any such partner is bound by strict data processing agreements with r99.
r99 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose beyond those listed below without first obtaining your explicit consent:
| Purpose | Data Used |
|---|---|
| Account creation and management | Identity data, contact data, account data |
| Age verification (18+ compliance) | Date of birth, identity documents |
| Processing deposits and withdrawals | Financial data, identity data |
| Fraud prevention and AML compliance | Identity data, financial data, technical data |
| Providing customer support | Communications data, account data |
| Personalising your r99 experience | Gaming data, usage data |
| Responsible gaming monitoring | Gaming data, account data, responsible gaming settings |
| Platform security and integrity | Technical data, financial data, gaming data |
| Legal and regulatory compliance | Identity data, financial data, gaming data |
| Service improvement and analytics | Usage data, technical data (aggregated and anonymised) |
Where r99 uses your data for analytics or platform improvement purposes, this is conducted on aggregated and anonymised datasets that cannot be used to identify any individual player.
r99 processes personal data only where a valid legal basis exists for doing so. The legal bases on which r99 relies are as follows:
The processing of your identity data, financial data, and account data is necessary for r99 to perform its obligations under the agreement formed when you accept r99's Terms & Conditions and create an account. Without this processing, r99 cannot provide you with the Services.
r99 is required to process certain personal data — in particular identity data and financial transaction data — to comply with applicable anti-money laundering (AML) obligations, age verification requirements, and any lawful requests from competent authorities.
r99 processes certain technical and usage data on the basis of its legitimate interests in maintaining platform security, preventing fraud, detecting collusion and bonus abuse, and improving the quality of its services. r99 has assessed that these interests are not overridden by the privacy rights of individual players in the context of a regulated online gaming environment.
Where r99 processes your data for optional purposes — such as sending promotional communications about new games, bonus offers, or seasonal promotions — it does so only where you have provided explicit, freely given consent. You may withdraw your consent for marketing communications at any time by contacting r99 support at [email protected].
r99 does not sell or rent your personal data to any third party. r99 may share personal data with third parties only in the following limited circumstances:
r99 engages carefully selected third-party service providers to support the operation of its platform. These include payment processing partners (bKash, Nagad, Rocket, Upay), identity verification providers, hosting and infrastructure providers, and customer support tools. All such service providers are bound by contractual data processing agreements that prohibit them from using r99 player data for any purpose other than delivering the contracted service.
r99 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where it is legally required to do so — for example, in response to a court order, a lawful request from a financial regulator, or where r99 is required to report suspicious activity under applicable AML regulations. r99 will not notify the affected player of such disclosures where doing so would itself constitute a breach of law (for example, where a "tipping off" prohibition applies).
In the event that r99 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, player personal data held by r99 at that time may be transferred to the successor entity as part of the transaction. r99 will provide reasonable notice of any such transfer and the privacy practices of the successor entity where this is legally permissible.
r99 may share aggregated, anonymised, statistical data about platform usage with third parties (for example, gaming analytics providers or industry research bodies). Such data cannot be used to identify any individual player and does not constitute personal data for the purposes of this Policy.
Given that r99 processes financial transactions in Bangladeshi Taka (৳) via mobile banking services including bKash, Nagad, and Rocket, r99 applies particularly rigorous standards to the handling of payment-related data.
r99 stores transaction reference numbers, transaction amounts in BDT (৳), timestamps, and the mobile wallet account numbers used for deposits and withdrawals. This information is necessary for processing withdrawals back to the correct account, resolving transaction disputes, and maintaining financial records as required by law.
r99 does not store your bKash PIN, Nagad PIN, Rocket PIN, or any mobile banking password. r99 does not store full Visa or Mastercard card numbers or card security codes (CVV/CVC). All payment authentication is handled directly and securely by the respective payment provider. r99 only receives a confirmation of a completed or failed transaction.
Financial transaction records are retained by r99 for a minimum of five (5) years from the date of the transaction, in accordance with applicable financial record-keeping obligations. This retention period may be extended where an account is subject to an ongoing investigation or legal proceeding.
r99.cam uses cookies and similar technologies to operate the platform effectively and to improve the player experience. A cookie is a small text file placed on your device when you visit a website. r99 uses the following categories of cookies:
These cookies are essential for the r99 platform to function. They enable core features such as maintaining your login session, remembering your account preferences, and ensuring secure page navigation. These cookies cannot be disabled without causing the platform to malfunction. No consent is required for strictly necessary cookies as they are essential to the service you have requested.
r99 uses analytical cookies to understand how players use the platform — for example, which pages are visited most frequently, how long sessions last, and where players encounter difficulties. This data is collected in an aggregated and anonymised form and is used solely to improve platform performance and player experience.
Functional cookies allow r99 to remember your preferences and personalise your experience — for example, remembering your preferred language setting or the last game category you browsed. These cookies improve convenience but are not essential to platform operation.
You may manage or disable non-essential cookies through the browser settings on your device. Note that disabling certain cookies may affect the functionality of r99.cam. For full instructions on managing cookies in your specific browser, please refer to your browser's help documentation.
r99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, r99 will securely delete or anonymise the relevant personal data in accordance with its internal data disposal procedures.
r99 implements a comprehensive set of technical and organisational security measures to protect player personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Notwithstanding these measures, no online platform can guarantee absolute security against all possible threats. r99 strongly recommends that all players use a strong, unique password for their r99 account, enable 2FA, and report any suspected unauthorised account access to [email protected] immediately.
As an r99 player, you have the following rights in relation to the personal data that r99 holds about you. To exercise any of these rights, please contact r99 at [email protected] with the subject line "Data Rights Request". r99 will respond to all data rights requests within 30 days of receipt.
You have the right to request a copy of the personal data that r99 holds about you. r99 will provide this information in a clear, structured format within 30 days of your verified request. r99 may ask you to verify your identity before processing an access request.
If any personal data that r99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. r99 will make the correction promptly and, where applicable, notify any third party to whom the inaccurate data was previously disclosed.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis exists, or where r99 has processed your data unlawfully. This right is subject to overriding legal retention obligations — for example, r99 is required to retain financial transaction records for a minimum of five years regardless of an erasure request.
You have the right to request that r99 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing and r99 is assessing whether its legitimate interests override your rights.
Where r99 processes your personal data on the basis of your consent or contractual necessity, and where processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that r99 transmit that data to another service provider where technically feasible.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. To opt out of r99 promotional communications, please email [email protected] with the subject line "Unsubscribe from Marketing". Your request will be actioned within 5 business days.
The r99 platform is strictly intended for use by adults aged 18 and above. r99 does not knowingly collect, store, or process personal data belonging to any person under the age of 18. Age verification is a mandatory step in the r99 account registration and ongoing compliance process.
If r99 discovers that personal data has been collected from a person under the age of 18, it will immediately suspend the relevant account, delete the data in question, and take all steps required by its underage access policy. If you believe that a minor has created an r99 account or provided their personal data to r99, please contact us at [email protected] immediately so that we can investigate and take appropriate action.
r99.cam does not include links to external third-party websites, social media platforms, or other online services as part of its standard page content. In the event that any link to a third-party site appears on the r99 platform (for example, in a news feed or a payment partner's logo), r99 is not responsible for the privacy practices or content of that third-party site. You should review the privacy policy of any third-party site you visit independently of r99.cam.
r99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the features and services offered on the r99 platform. When a material change is made to this Policy, r99 will notify registered players via their registered contact details or by displaying a prominent notice on r99.cam.
The effective date of the current version of this Policy is displayed at the top of this page. r99 recommends that players review this Policy periodically to stay informed of how their personal data is being handled. Your continued use of the r99 platform following any update to this Policy constitutes your acceptance of the revised terms.
Where a proposed change to this Policy requires your fresh consent — for example, a new marketing use of your data — r99 will seek that consent separately and will not assume consent from your continued use of the platform alone.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which r99 handles your personal data, please contact our data support team using the details below. r99 is committed to addressing all privacy-related enquiries promptly, professionally, and with complete confidentiality.
For responsible gaming requests (including self-exclusion, deposit limits, or cooling-off periods), please visit our Responsible Gaming page or email [email protected] with the subject line "Responsible Gaming Request" to ensure your request is handled as a priority.
Your Data, Protected
A summary of the core privacy and security commitments r99 upholds for every player across Bangladesh.
Every page on r99.cam and every transaction you make is protected by 256-bit SSL encryption — the same standard used by major international banks. Your personal and financial data is always encrypted in transit.
r99 does not sell, rent, or trade your personal data to any third party for marketing or advertising purposes — ever. Your information is used only to operate the r99 platform and meet our legal obligations.
r99 never stores your bKash PIN, Nagad PIN, or any banking password. Payment authentication is handled entirely by your mobile banking provider. r99 only receives transaction confirmation — not your credentials.
This Privacy Policy clearly documents every category of data r99 collects, every purpose for which it is used, and every third party with whom it may be shared. There are no hidden data practices at r99.
r99 respects your rights to access, correct, delete, and port your personal data. Submit a Data Rights Request to [email protected] at any time and our team will respond within 30 days.
r99 enforces mandatory age verification for every player. We do not knowingly collect or store personal data from anyone under the age of 18. Suspected underage accounts are suspended immediately.
Now that you understand how r99 protects your privacy, explore our full range of games and betting markets — cricket, slots, live casino, and more. All transactions in ৳ via bKash and Nagad. For players aged 18 and above only.
18+ only. Play responsibly. All transactions in BDT (৳). Secured with 256-bit SSL encryption.